Service Support Engineer - PIM (Inriver & Azure)

We are now looking for a Service Support Engineer - Product Information Management within Inriver & Azure, for a global manufacturing company in Lund.

Start is ASAP, 1 year's contract to begin with, possibility of extension after that.

• Key Responsibilities:

  1. Application Support & Maintenance

  • Provide L2/L3 support for the Inriver PIM platform, ensuring system stability and performance.
  • Handle incident resolution, root cause analysis, and problem management.
  • Coordinate with vendor (Inriver) and internal development teams for escalations.

       2. Data Operations & Monitoring

• • Manage and monitor data synchronization between Inriver, Azure, and downstream systems.
  • Handle troubleshooting of data pipelines, APIs, and connectors.
  • Perform routine health checks, validations, and batch job monitoring.

  3. Azure Data Management

  • Work with Azure Cosmos DB, Azure Data Factory, and related services for data ingestion and transformation.
  • Develop or maintain scripts and automation tools for recurring operational tasks.

  4. Change & Release Management

  • Support deployment activities, configuration changes, and release testing.
  • Maintain up-to-date technical and operational documentation.

  5. Continuous Improvement

  • Identify system inefficiencies and propose optimizations.
  • Contribute to knowledge base articles and team process enhancements.

  Required Skills & Experience:

  • 3–5 years of experience in application or system support roles, preferably in product data management environments.
  • Strong knowledge of Inriver PIM, including data model configuration, workflows, and inte-grations.
  • Hands-on experience with Azure cloud services, especially Cosmos DB, Azure Data Factory, and Azure Functions.
  • Solid understanding of API integrations, RESTful services, and data exchange mechanisms.
  • Experience with incident, change, and release management tools (e.g., ServiceNow, Jira).
  • Ability to collaborate with cross-functional teams and communicate technical issues clear-ly.

  Preferred / Nice-to-Have Skills:

  • Experience in data modeling, ETL processes, or product master data management.
  • Familiarity with CI/CD pipelines for cloud-based systems.
  • Exposure to Power BI or similar tools for monitoring and analytics.
  • Basic scripting knowledge (PowerShell, Python, or SQL).
  • Scrum Master/Jira/Confluence

  Educational Background:

  • Bachelor’s degree in Computer Science, Information Systems, or related technical discipline.
  • Inriver or Microsoft Azure certifications will be a plus.

  Soft Skills:

  • Strong analytical and troubleshooting skills.
  • Proactive, service-oriented mindset.
  • Ability to manage multiple issues and priorities simultaneously.
  • Clear written and verbal communication.

This is a full-time consultant position through Incluso in Lund. Start is ASAP, 1 year's contract to begin with, possibility of extension after that.

Please submit your CV as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Kanika Singhal, recruiter at Incluso.