SW Incident Manager

Professional Galaxy is an IT and technology consulting company that provides highly specialized expertise within IT, software development, SAP, purchasing, electronics and mechanical design. We collaborate with experienced senior experts and deliver strategic value-creating expertise to some of Sweden's most complex and analytically demanding projects. Our focus is always on high quality, professionalism and clear, measurable results.

Are you the right person for the assignment, or do you want to recommend a strong candidate? Do not hesitate to contact us.

Apply today, selection and interviews are ongoing.

We are now looking for a SW Incident Manager for one of our clients.

Assignment Description

As an Incident Manager for critical incidents, you play a central role in coordinating and resolving major software and system issues that affect client’s tool. This tool is vital for workshop operations. If the tool is unavailable, work cannot continue, directly impacting both the business and our customers.

In addition to handling ongoing incidents, you also have an important responsibility for proactive work: preventing future disruptions, driving technical improvements, strengthening processes, and ensuring robust and high-performing service delivery. You will collaborate closely with DevOps, development teams, support, and R&D to ensure high availability, stability, and strong user experience

DEMAND PROFILE · Speaks and writes in English and Swedish · Incident Manager experience · Available to work on-call with 24/7 support on a scheduled rotation MERITORIOUS · Knowledge about customers electrical system and/or embedded systems in vehicles · Software development · Problem Manager, Assignment Leader or similar experience

ÖVRIGT

Start date: 2026-01-05

Remote: No, Customer expects that you will be onsite minimum 3 days/ week

Assignment period: 1 year

Location: Södertälje

Application Deadline: 2025-12-15

Please apply directly through our system with:

- Your updated CV

- Availability to start the assignment

In the motivation, describe why you are suitable for this assignment - refer to previous consulting assignments, employment, education and personal qualities.

Please note: We do not accept any applications through mail. All applications have to be sent through the portal to be valid.

Offer continuously: Please note that for this role we offer continuously. That means that we sometimes remove the assignments before the deadline. If you are interested, we recommend that you apply immediately.

Working Language English & Swedish