ServiceNow UX Designer HR Knowledge Base 15881

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are seeking a Senior UX Designer

What You Will Work On

• Apply UX best practices to structure content for intuitive self-service journeys
• Design and maintain a scalable knowledge architecture optimized for AI, automation, and chatbots
• Collaborate with HR subject-matter experts, ServiceNow developers, and AI enablement teams
• Establish governance, templates, and guidelines for content creation and maintenance
• Act as the lead UX voice in stakeholder discussions, influencing senior leadership decisions
• Ensure integration of the knowledge base with other HR systems and workflows
• Support continuous improvement of search, navigation, and self-service functionality

What You Bring

• Strong experience with ServiceNow HRSD or similar HR platforms
• Solid UX design skills with expertise in content strategy and information architecture
• Experience structuring knowledge bases for intuitive self-service and AI-driven search
• Understanding of automation and chatbot integration in enterprise HR systems
• Strong collaboration and communication skills to work with cross-functional teams
• Ability to define governance, templates, and scalable frameworks for knowledge content
• Experience presenting UX recommendations to senior stakeholders and influencing adoption