Application Support & Problem Coordinator

Avaron AB is a growing consultancy that matches your expertise with the market's most interesting assignments, offering a platform where your professional development is central.

In this role, you will take ownership of application support for two cross-functional teams covering both backend and frontend services. You will also represent the wider Tracking & Planning area as Problem Coordinator, with a strong focus on proactive improvements that strengthen stability, reduce incidents, and secure a reliable production environment.

• Monitor production health, logs, graphs, and alarms to identify risks and deviations early.
• Handle incidents and support-related issues with the goal of minimizing downtime and preventing recurring problems.
• Analyze alerts and runtime issues, identify where the problem lies, and engage the right team quickly.
• Follow up on incidents and communicate status, feedback, and updates to managers, stakeholders, and other teams.
• Participate in daily runtime meetings with focus on production status and operational stability.
• Act proactively on alarms and critical thresholds, for example when queues start to grow.
• Pay extra attention around new deployments in PROD and QA to detect bugs and other issues early.
• Support development teams in troubleshooting and incident communication.
• Train support functions and backup resources in the teams' services and tools to improve overall support capability.

• University degree in computer science or a similar relevant field.
• Several years of working experience as Application Support.
• Good knowledge in troubleshooting.
• Experience of independently handling incidents and support cases.
• Knowledge about server/cloud-based infrastructure.
• Deep knowledge of tools such as Grafana, Support Tool/LogView, Kibana, and database management.
• Ability to understand and analyze logs, graphs, alarms, and service behavior to resolve issues effectively.
• Strong communication skills and ability to collaborate with teams, managers, and stakeholders.
• Fluent English, written and spoken.
• Valid work permit for Sweden or EU citizenship.

• Experience of Java 17+.

Selections are made on an ongoing basis, so we recommend that you apply as soon as possible.