Support Technician

Visual Art is a global tech and media group driven by a passion for people, creativity, and design. Our business idea is to be a strategic partner to our clients through technical innovation and business-driven digital communication.

Since 1997, we have combined creative talent with technical expertise to deliver digital communication solutions for both Swedish and international clients across a wide range of industries and sectors.

Visual Art is part of the Vertiseit Group, listed on Nasdaq First North Growth Market in Sweden. We are more than 280 employees worldwide – all on a mission to connect a world of retail.

We are now looking for a Support Technician to strengthen our Support team. In this role, you will play a key part in ensuring stable operations and high customer satisfaction by providing technical support to our customers and internal stakeholders.

You will work in a service-oriented and fast-paced environment where troubleshooting, problem-solving, and communication are central. The role involves close collaboration with colleagues within support, operations, and development.

Your main responsibilities include:

• Provide first- and second-line technical support to customers via ticket system, phone, and email

• Troubleshoot and resolve technical issues related to hardware, software, networks, and digital signage solutions

• Monitor systems and proactively identify and escalate incidents

• Document cases, solutions, and routines to ensure knowledge sharing and continuous improvement

• Collaborate with internal teams and external partners to resolve more complex issues

• Contribute to improvements of support processes and customer experience

We believe you are a solution-oriented and service-minded person with a strong technical interest. You enjoy helping others, take ownership of your tasks, and stay calm even when things get hectic.

We think you bring:

• Previous experience in a technical support or IT support role

• Good technical understanding of IT environments (hardware, software, networks, operating systems)

• Experience working with ticket systems and structured support processes

• Strong communication skills in both Swedish and English

• A proactive mindset, attention to detail, and a willingness to learn

What we offer

• A dynamic and inclusive workplace with fair and competitive employment conditions.

• A strong focus on employee well-being, including health initiatives and a wellness allowance.

• Opportunities for professional growth within both design and tech.

• Skilled colleagues who contribute to an inspiring and innovative atmosphere.

This is a permanent full-time position, based at our Stockholm office. We recruit on an ongoing basis, with the last day of application being 2026-06-01. If you have any questions please contact Team Lead daniel.stepanovitch@visualart.com

You may send your application in Swedish or English.