SCADA Service Manager

At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development.

You will take ownership of SCADA service delivery in a production environment where stability, responsiveness, and close collaboration are essential. In this role, you will work at the intersection of operations and IT, helping ensure that critical services support production needs day to day while also moving improvements and changes forward.

You will be a key contact for several stakeholders and work across production, maintenance, project teams, and internal IT functions. The role combines operational follow-up with coordination, service governance, and continuous improvement of the Service Manager function. It is a great opportunity for you who enjoy creating structure, driving collaboration, and making a visible impact in an industrial IT setting.

• You will own the end-to-end delivery of SCADA-related services and help ensure agreed SLA and quality targets are met.
• You will act as a central point of contact between internal teams and stakeholders, creating clear communication and effective coordination.
• You will support production requests on existing lines and help drive upgrades and changes together with Production and Maintenance.
• You will build and maintain collaboration between project managers and other stakeholders involved in the service.
• You will coordinate and support server-related infrastructure for production units.
• You will lead service performance reviews, reporting, and follow-up on KPIs and SLA compliance.
• You will coordinate cross-functional teams to resolve service-related issues and act as an escalation point for incidents and service disruptions.
• You will work closely with group managers on incidents and issues, support problem management activities, and help ensure that improvements are followed through.
• You will review change records and approvals, validate documentation, and help secure service readiness.

• Experience working with service delivery, service management, or similar roles.
• Understanding of SCADA environments or industrial IT systems.
• Experience working with incident, problem, and change management processes.
• Ability to coordinate multiple stakeholders and cross-functional teams.
• Experience working with KPIs, SLAs, and service follow-up.
• General understanding of IT infrastructure, including servers.
• Ability to communicate clearly and work in a structured way.
• Fluent English and Swedish.

• Permanent employment at Avaron AB
• Occupational pension
• Wellness allowance of SEK 5,000 per year

Selections are made on an ongoing basis – apply as soon as you can.