Service Delivery Specialist

At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development.

You will play a key role in keeping change activity structured, controlled, and effective in a fast-paced IT service environment. This role sits at the center of the change lifecycle, where you help make sure changes are well assessed, properly governed, and implemented with the right timing, risk awareness, and stakeholder alignment.

You will work across a broad technical landscape spanning cloud, networking, platforms, and applications. That means you need to be comfortable understanding how changes affect different parts of the environment and how dependencies can influence delivery, stability, and business impact.

This is a great opportunity for you if you enjoy combining structure, coordination, and communication with a strong service mindset. You will have real influence on how changes are planned and executed in a complex environment where governance, collaboration, and continuous improvement matter.

• You will coordinate the end-to-end change lifecycle, from intake and validation to planning, scheduling, implementation oversight, and post-implementation review.
• You will assess impact, risk, urgency, and dependencies for each change to support well-informed decisions.
• You will manage collisions, blackout periods, and scheduling conflicts to help maintain service stability.
• You will prepare and facilitate CAB meetings, guide discussions, and document decisions clearly.
• You will make sure changes follow ITIL practices and internal governance standards.
• You will work closely with stakeholders across technical and business teams to create alignment and drive smooth execution.
• You will use a structured, data-driven approach to metrics, root cause analysis, and continuous improvement.
• You will help strengthen stakeholder satisfaction by driving a reliable and customer-focused change process.

• Strong experience coordinating and managing changes in fast-paced environments.
• Deep knowledge of ITIL v4 and modern ITSM practices.
• Strong hands-on experience with ServiceNow.
• Technical fluency across cloud, networking, platform, and application layers.
• Ability to assess risk, impact, urgency, and dependencies for change activities.
• Strong stakeholder management, executive communication, and facilitation skills.
• A structured and data-driven way of working, including metrics and root cause analysis.
• A customer-centric mindset and the ability to work effectively under pressure.

• ITIL certifications.
• Experience improving NPS or stakeholder satisfaction.

• Permanent employment at Avaron AB
• Occupational pension
• Wellness allowance of SEK 5,000 per year

Selections are made on an ongoing basis – apply as soon as you can.