IT Service Manager

We are looking for a Service Manager with experience in SCADA environments and IT service delivery, for a consultancy assignment within an industrial production environment. This is a full-time role starting May 2026 until October 2026.

About the Company

Our client works with production operations and SCADA-related services, supporting collaboration between production, maintenance and IT teams.

About the Role

Why join this team?

You will be part of a collaborative and technically driven environment where production reliability and service quality are key priorities. The role offers close interaction with production units, infrastructure teams, project managers and stakeholders across the organization.

What will this role achieve?

You will play a key role in ensuring stable and efficient delivery of SCADA-related services within production operations. By coordinating stakeholders, managing service performance and supporting incident and change activities, you will contribute to reliable production environments and improved service quality.

Key responsibilities:

• Own end-to-end delivery of SCADA-related services and ensure SLA and quality targets are met
• Act as a point of contact between internal teams and stakeholders
• Support requests from production on existing lines
• Drive upgrades and changes together with Production and Maintenance
• Coordinate server-related infrastructure for production units
• Manage service performance reviews and reporting
• Follow up on KPIs and SLA compliance
• Coordinate cross-functional teams to resolve service-related issues
• Act as escalation point for incidents and service disruptions
• Support problem management, change management and service readiness activities

About you:

Requirements:

• Experience working with service delivery, service management or similar roles
• Understanding of SCADA environments or industrial IT systems
• Experience working with incident, problem and change management
• Ability to coordinate stakeholders and cross-functional teams
• Experience working with KPIs, SLAs and service follow-up
• General understanding of IT infrastructure and servers
• Fluency in Swedish and English

Skills:

• Strong coordination and stakeholder management skills
• Structured and organized way of working
• Good communication and collaboration abilities
• Ability to handle operational issues and escalations
• Analytical and solution-oriented mindset

Personal attributes:

• Responsible and service-oriented
• Collaborative and team-focused
• Calm and structured under pressure
• Proactive and communicative
• Adaptable and comfortable in a dynamic environment

Sounds interesting?

Apply today – we review applications continuously and the role may be filled before the deadline.