Factory System Support (FSS) Specialist

Your New Role

We are now looking for a Factory System Support (FSS) Specialist for an exciting assignment within a global manufacturing environment in Gothenburg. In this role, you will play a key part in a major system transformation program, supporting the introduction of new standardised factory IT/OT solutions, including Manufacturing Execution Systems (MES) and Track & Trace (T&T).

The assignment is divided into two phases. During the project phase, you will be part of a large-scale system implementation initiative, actively contributing to testing, configuration, training, issue resolution and stabilization activities. You will build deep understanding of factory processes, production environments, and integrated systems while working closely with both project and operations teams.

In the operational phase, you will transition into a full-time L2 Factory Systems Support role, providing hands-on, on-site support for factory systems. You will manage incidents and service requests via ServiceNow, troubleshoot factory IT/OT equipment, and ensure stable operations of production-critical systems. You will also contribute to continuous improvement, documentation, and knowledge sharing within the support organisation.

This is a highly operational and hands-on role, ideal for someone who enjoys working close to production environments and takes ownership from issue identification to resolution.

Company Presentation

You will join a large international manufacturing organisation undergoing a significant digital transformation across its production sites in Sweden. The environment is highly collaborative, technology-driven, and focused on operational excellence and continuous improvement.

Good to Know

Scope of employment: Full-time, 100% Type of contract: Consultant assignment via JobBusters Working model: On-site minimum 60%, increased presence during onboarding Start date: 2026-06-01 End date: TBD Application deadline: As soon as possible

In your application: Please ensure your CV clearly demonstrates how you meet the required qualifications

To succeed in this role, you will need:

• Experience in IT support or helpdesk roles (1–3 years), preferably in industrial environments

• Knowledge of ITIL processes and ServiceNow or similar ITSM tools

• Understanding of MES/MOM (preferably Apriso) and Track & Trace systems (preferably Inexto) is highly meriting

• Basic knowledge of OT environments such as SCADA/PLC, OPC (Kepware), or Siemens TIA

Personal qualities You are structured, service-minded, and proactive. You enjoy problem-solving in complex technical environments and thrive in close collaboration with production and IT stakeholders.

What we Offer

• Secure employment with collective agreement, insurance and pension

• Wellness allowance and employee benefits

• Pension advisory services and flex pension options

• Parental leave compensation

• Occupational health services

• Long-term assignments with dedicated consultant support

• Strong opportunities for professional growth and network expansion