Product Technical Specialist

Job Description

Our client is seeking a Product Technical Specialist to play a key role in ensuring product serviceability, aftermarket readiness, and product quality for both new and existing product lines. This position acts as an important bridge between development teams, aftermarket operations, technical support, and field service functions.

The consultant will collaborate closely with cross-functional stakeholders across product development, operations, sales, and service organizations while contributing to technical documentation, product quality improvements, troubleshooting, and customer support initiatives.

Key Responsibilities

• Represent the Aftermarket function in New Product Development (NPD) projects and Product Improvement (PI) initiatives to ensure efficient product serviceability and support readiness.
• Coordinate and communicate project timelines, updates, and technical information with relevant aftermarket and service teams.
• Develop and maintain technical documentation including workshop manuals, individual parts lists, service requirements, maintenance plans, service kits, and serviceability reports.
• Initiate and coordinate documentation updates together with Parts Specialists during product improvement activities.
• Provide backend technical support to the Technical Support team when required.
• Contribute aftermarket insights and recommendations regarding product improvement priorities based on warranty data, field feedback, and product quality analysis.
• Collaborate closely with PMO, R&D, Operations, Sales teams, and external service partners to support product lifecycle activities.
• Prepare structured warranty reports, product quality statistics, and analytical summaries based on collected service and market data.
• Conduct product failure investigations, hands-on troubleshooting, and root cause analysis in partnership with R&D and manufacturing teams.
• Develop and deliver technical training sessions related to new product launches and support the Technical Training Team when needed.
• Participate in customer and service center discussions regarding product quality concerns and technical resolutions.
• Support continuous improvement initiatives related to processes, reporting methods, tools, and operational workflows.

Required Experience

• Relevant experience within mechanical engineering, product support, technical service, or aftermarket operations.
• Practical experience working with electrical, electronic, and mechanical product design concepts.
• Experience with technical troubleshooting, product quality analysis, and root cause investigations.
• Hands-on experience creating and maintaining technical documentation and service-related materials.
• Experience collaborating within cross-functional product development environments.

Required Skills

• Mechanical Design
• Electronic Design
• Aftermarket Support
• Technical Documentation
• Product Quality Analysis
• Root Cause Analysis
• MS Office (Excel & PowerPoint)
• Troubleshooting & Technical Support
• Product Improvement Processes
• Cross-Functional Collaboration

Preferred / Advantageous Skills

• Hydraulics Knowledge
• ERP Systems Experience
• Power BI
• Database Environment Experience
• Spare Parts Business Understanding

Education

Bachelor’s degree in Engineering or equivalent technical education and relevant industry experience is preferred.

Languages

• English – Fluent (written and spoken)
• Swedish – Professional working proficiency preferred

Application Method: Interested candidates can apply by sending their profile to hr@semiconservicenordic.com