Global Service Desk - Swedish/Spanish/English

For our client we are searching for a Global Service Desk Consultat (swedish/english) to provide IT support for users IT environment remotely via phone/webchat and/or using remote assistance tools.

You will uses the knowledge to improve business processes by analyzing company's needs and implementing solutions. Some of their responsibilities may include:

Defining technical architecture, Training team members, Monitoring and testing implemented tools, and Solving complex situations.

Main responsibilities:

• Comply to and promote the clients recommended processes and standards.
• Strive to solve tickets according to SLA, KPI’s and ticket handling documents.
• Identify incidents that might be potential problems according to problem manage-ment process.
• Receives and prioritizes issues and forwards using appropriate escalation proce-dures
• Collaborate with global and local support teams.
• Train and inform users promoting them to be self-sufficient.
• Update documentation / shared information on the service desk web portal

Technical skills:

• Provided support using phone and remote control.
• Extensive hands-on experience with latest Microsoft products.
• This includes Windows 10/11, Office 2016 / O365, Microsoft Teams and OneDrive.
• Hands-on experience with computer hardware.
• Ability to read, understand and follow technical documentation, routines and pro-cesses.
• A typing speed that exceeds 200 characters per minute.
• ITIL v3.0 Foundation
• Excellent spoken and written english/italian/swedish

Your Application

Does the role sound interesting and like a good fit? We recommend submitting your application as soon as possible, as we are conducting interviews on an ongoing basis and the position may be filled before the application deadline. We can only receive and process your application if you register your CV in our portal. Due to GDPR regulations, we cannot accept applications via email. We warmly welcome your application! The assignment is part of Quest Consulting’s staffing services.

About Us

We are specialists in IT, Technology, HR, Administration, and Finance. Our goal is to be your personal partner, which is why it is very important to us to work according to our core values. Our key principles are to be Personal, Innovative, and Professional.