IT Support Specialist needed!

Do you have a strong background in network infrastructure and a passion for service management? Are you motivated by creating stable, high-performing IT services while collaborating with stakeholders across a global organization? If you are an experienced IT Support Specialist with expertise in Network Services who thrives in a strategic and operational role where governance, continuous improvement, and business value go hand in hand then this might be your next step!

About the position

Perido is looking for an IT Support Specialist on behalf of one of our clients, an international company operating in a complex and technology-driven environment. In this role, you'll be responsible for the overall lifecycle, governance, performance, and continuous development of the organization's network services. You will work closely with business stakeholders, suppliers, and service delivery teams to ensure services meet business needs, contractual commitments, and compliance requirements. The position is placed in Södertälje.

Your daily tasks

• Own and develop the service roadmap for Network Services and contribute to the overall service portfolio roadmap
• Ensure network services align with business objectives and evolving operational needs
• Manage the service lifecycle, governance framework, and service agreements
• Monitor and follow up on KPIs, SLAs, and XLAs, ensuring service quality and timely corrective actions
• Analyze service performance and stakeholder feedback to identify improvement opportunities
• Coordinate service delivery together with internal teams and external suppliers
• Act as the primary point of contact between business stakeholders, vendors, and service delivery organizations
• Manage supplier relationships and vendor performance through established governance processes
• Oversee budgeting, forecasting, financial follow-up, and reporting for network services
• Ensure compliance with Information Security, GDPR, Privacy, and Export Control requirements
• Drive continuous improvements through automation, optimization, and operational excellence

Your characteristics

To succeed in this role, you are a structured and proactive professional who enjoys taking ownership and building strong relationships. You have excellent communication skills and can confidently interact with both technical specialists and business stakeholders. You combine analytical thinking with a results-oriented mindset and remain calm when balancing multiple priorities. Your collaborative approach enables you to influence others and drive improvements across organizational boundaries.

Qualifications:

• University degree in a relevant field
• 3–7 years of experience within Service Management, IT Operations, Infrastructure Services, or Network Services
• Solid experience with IT Service Management (ITSM) and service lifecycle management
• Experience managing suppliers, vendors, contracts, and governance processes
• Experience with portfolio management practices
• Experience in financial planning, budgeting, forecasting, and reporting
• Experience monitoring and managing service performance through KPIs and SLAs
• Fluent in English, both written and spoken

Contract type and hours

Full-time consulting assignment until 2027-01-29 with the possibility of extension. Start 2026-08-10.

Let us help you take the next step in your career

Our vision is to ensure that everyone thrives and feels engaged at work. With us, you will find a wide variety of assignments, where you can either be employed directly by a company or work as a consultant through Perido. We are one of Sweden’s largest consulting firms for professionals, which gives you many opportunities. As a consultant, you become an important part of our organization and contribute your expertise within our clients’ organizations.

Read more about us at Perido: https://perido.se/om-oss/

Responsible recruiter: charlotte.crowley@perido.se

You can find answers to most questions or concerns at perido.se/vanliga-fragor/. If you still cannot find what you are looking for, you are welcome to contact us at fraga@perido.se. Please always include the position reference number 35910 in the subject line. Please note that we only accept applications through our website and that we are unable to provide updates on your application status or disclose the client company if it is not stated in the job advertisement.