Technical Application Specialist (Learning Platform / LMS)
About the role
We are looking for a Technical Application Specialist to help ensure a stable, secure and user-friendly learning platform within a cross-functional LMS team.
Responsibilities
- Manage the technical operation of the platform, with emphasis on incident handling, monitoring, troubleshooting and integrations
- Analyze incident flows, pinpoint root causes and drive improvements that prevent recurring issues
- Carry out testing, configuration and quality assurance
- Troubleshoot integrations and data flows
- Work together with suppliers, internal IT functions and other stakeholders
- Help maintain strong data quality and platform stability, in line with applicable requirements for information security and data protection
Required skills and experience
- Experience in incident management and technical support, preferably at 2nd line level
- Basic knowledge of ITIL and ITIL-based processes
- Experience with ServiceNow or a comparable ticketing tool
- Solid technical understanding and a genuine interest in digital platforms and solutions
- Strong analytical ability, with a track record of identifying root causes and driving improvements
- Good communication skills and comfort collaborating with both technical and business-oriented stakeholders
Meritorious
- Experience in platform or application management
- Experience with integrations, APIs and data flows
- Experience with Active Directory, Entra ID or other identity and access management solutions
- Experience in risk management, information security or lifecycle management
- Experience with Jira, as well as testing and configuration
- Experience with LMS, SaaS platforms or other business-critical applications
Location
Västerås or Solna, with occasional travel between the two offices.