How You´ll make an impact
- Act as the primary liaison between business stakeholders, IT service providers, and vendors.
- Coordinate and oversee the delivery of infrastructure, applications, and end-user IT services.
- Manage incidents, service requests, escalations, problem resolution, and change activities.
- Gather documents, and prioritize business demands, improvement requests, and local IT initiatives.
- Ensure compliance with IT governance, cybersecurity, audit requirements, and security standards.
- Drive stable IT operations, continuous service improvement, high customer satisfaction, and successful deliery of IT projects and improvements.
Your background
- ITIL-based service management expertise, including incident, problem, and change management.
- Strong stakeholder, vendor, and business relationship management skills.
- Analytical thinking with proven problem-solving and service improvement capabilities.
- Effective communication skills with the ability to engage technical and business audiences.
- Proficiency in ServiceNow, Microsoft 365, and related IT service management tools.
- Understanding of cybersecurity, compliance, and IT governance requirements.
What We Offer
- Collective bargaining agreement
- Flexible working hours
- Wellness allowance
- Excellent career opportunities within Hitachi Energy, both in Sweden and globally
- A mentor to support you during the onboarding phase
- Various training and professional development opportunities
- A diverse workplace with more than 70 nationalities represented in Sweden
- Additional compensation during parental leave
- Benefits portal with thousands of discounts and offers
Hiring Manager
Daniel Meyer, Daniel.meyer@hitachienergy.com, will be happy to answer your questions about the position.
Union representatives
– Sveriges Ingenjörer: Maria Lönnberg, +46 (72) 2004796 ; Unionen: Karin Ulvemark, +46 107-38 51 42; Ledarna: Frank Hollstedt, +46 10 7387043 .
For all other questions, please contact Talent Acquisition Partner Elina Mannelqvist, elina.mannelqvist@hitachienergy.com.