Job Role Overview
Core Technical Skills
- Expert-level Enterprise WAN & SD-WAN design, implementation, operations, and troubleshooting
- Strong expertise in BGP, OSPF, MPLS, TCP/IP, IP routing, QoS, VPN, VRF, NAT and high-availability technologies
- Hands-on experience with Cisco routers and SD-WAN technologies, including enterprise-scale WAN environments
- Strong understanding of Internet, MPLS, DIA, cloud connectivity and hybrid WAN architectures
- Advanced Layer 2/Layer 3 troubleshooting, packet-level analysis, network performance and latency troubleshooting
- Experience with network security integration, segmentation, firewalls, secure connectivity and vulnerability remediation
- Strong knowledge of network monitoring, observability and performance-management tools
Operational & Service Management
- Major incident management and L3/L4 technical escalation
- Root Cause Analysis (RCA) and problem management
- Change, configuration and release management
- Lifecycle Management (LCM) including hardware/software upgrades and EOL/EOS planning
- Capacity and performance management
- Strong understanding of ITIL-based service management and SLA governance
- Network documentation, standards and operational procedures
Architecture & Transformation
- WAN/SD-WAN architecture and technical design review
- Network migration and transformation planning
- Resiliency and disaster-recovery design
- Automation and network standardization
- Cloud and data-center connectivity understanding
- Ability to evaluate new technologies and translate them into operationally supportable solutions
Leadership Skills
- Ability to act as the technical authority and senior escalation point
- Strong customer and stakeholder communication
- Vendor, OEM and telecom service-provider coordination
- Technical mentoring and knowledge transfer to engineers
- Ability to lead technical discussions during P1/critical incidents and complex changes
- Strong analytical, decision-making and problem-solving skills
Key Skills
WAN/SD-WAN, Cisco Routing, BGP, OSPF, MPLS, TCP/IP, QoS, VPN, VRF, Internet/DIA, Network Security, L2/L3 Troubleshooting, RCA, Incident/Problem/Change Management, Lifecycle Management, Capacity Planning, Network Architecture, WAN Transformation, Automation, Vendor Management and Technical Leadership.
Certifications Required / Preferred
- Cisco Certification
- Valid Cisco certifications such as CCNA, CCNP, or CCIE in relevant tracks (e.g., Routing and Switching, Enterprise, Data Center) are required.
- Software Defined Networking (SDN) Certification
- Proven knowledge of SDN concepts and technologies, preferably certified through recognized programs such as Cisco DevNet, VMware NSX, or Certified SDN Associate.
Educational Qualification
· Bachelor's in related domain required